Events

Communicating in silence; lessons from The Artist

Friday, May 11th, 2012
Alison Love, Alison Love Ltd

Alison Love, Alison Love Ltd

I recently went to see the film The Artist  (I know everyone else probably saw it ages ago and  I am a bit behind the times). I was not quite sure what to expect, particularly with all the hype, however it is one of the best films I have seen in a long time. I was totally captivated throughout the whole movie, quite some feat given that there are very few spoken words.

This got me thinking about how much can be conveyed and communicated without speech and about how much of what we communicate is so much more than the words we speak.

This is important in a workplace conflict or mediation context where it is necessary to understand the needs and interests of the parties. The issues in dispute in a workplace conflict are the real tip of the iceberg, it is what lies beneath that is important. The real issues relate to how people engage and interact with each other and how they are feeling and reacting to this is important for both parties to understand.  This does not mean that the parties have to agree or accept the others position but they do need to gain an understanding of the others perspective.

To gain this understanding it is necessary to listen to what is beneath the words, to look for clues in an individuals demeanor, gestures, body positioning, facial expressions, eye contact and also tone of voice.  Some studies suggest that 93% of our messages are conveyed by tone of voice and facial expressions and 7% by the words spoken. It is clear that we express our emotions and attitudes more non-verbally than verbally so the nonverbal clues are vitally important to understanding the underlying issues.

Real, deep listening is hard and takes some effort. Listening to the words is hard enough in itself but to listen to all the emotions and feelings is even harder.  It requires sustained and full attention without letting your mind wander as to what’s for tea tonight or what your next question is. Multi tasking is not an option here and even taking the briefest of notes can distract you from what is being communicated. The skill of the mediator or conflict coach is to listen empathetically and to then to reflect back what is being communicated between the parties in an appropriate way and so that their understanding of  each others perspective is deepened.

In the Artist there was the benefit of atmospheric music, lighting and the artistic composition of scenes, (and a very cute dog) which are not available in a normal interactions with individuals. Without these clues it is even more important to engage in deep empathetic listening; a vital skill for anyone involved in dealing with workplace conflict either as a line manager, HR professional, conflict coach or mediator.

For more information about how to gain the skills needed to manage difficult people or conflict situations (including coaching support and training courses) please visit my website at www.alisonlove.co.uk.

Alison Love will be holding breakfast seminars in Swansea and Cardiff on the 18 and 24 May, From Conflict to Collaboration; a win-win for all your relationships – for more information or to register to attend, please click here.

Grants & Contracts: or as we say in VAT is it a Grant or a Contract?

Thursday, February 16th, 2012
Liz Maher, Director Centurion VAT

Liz Maher, Director Centurion VAT

It’s an old chestnut of an issue but one which just isn’t going away in the world of VAT, writes Liz Maher Director of Centurion VAT, which is why she welcomes the recent guidance from the Charities Tax Reform Group (CTRG).

Trying to decide whether monies received from a local authority or government body are actually payment for services rendered or a non business grant just keeps coming up as a VAT concern for charities we find. Often the position is not helped by a lack of clarity within the contracts.

At its basic level VAT is a transaction based tax and this is reflected in the recent CTRG note. Put simply you are making a supply by way of business if you deliver a benefit that has some value to a third party or to the grant provider in direct exchange for the monies received.

A good practical example is the difference between the following:

Grant to Charity:

Charity provides accommodation to the homeless and the council gives it a grant to support its’ activities. Whilst the activities of the charity benefit individuals in the council’s area there is no direct benefit or service provided to the Council itself.

Contract for Services:

The same charity is appointed by a different Council to run a Council owned homeless shelter on its behalf for which the charity receives a “grant” each year. The charity is making a supply by way of business and the charge needs to be considered in the VAT context. Does it make the charity exceed the VAT registration threshold? If already VAT registered – VAT will need to be charged but this does open up the opportunity to look at recovering VAT on costs incurred by the charity in delivering the service.

There are a number of VAT cases that have gone through the VAT tribunal system looking at the “is it a grant or contract” issue from a variety of perspectives. One case “ Trustees of the Bowthorpe Community Trust” back in 1996 determined that the existence of a written contract between the local authority and the charity for the charity to deliver work experience to the disabled in return for 50% funding of the charity was not a supply for VAT purposes even though a contract existed. Yet with the changing mechanisms of procurement we have seen many examples where now local authority bodies are going out to tender to both charity and commercial bodies for the supply of “vocational training” which is clearly regarded as the supply of training services under a contract.

Indeed there may be case when a charity actually wants to be seen to make a business supply rather be in receipt of a grant…a recent Dog Rescue Charity successfully argued that the “donation” it received from the new owners of a rescued dog was actually the payment for the supply of a pet and zero rated for VAT purposes which unlocked a sizeable amount of VAT on costs.

So what’s in the latest guidance note….interestingly the thing that struck me is the quote they’ve used from the National Audit’s Office’s (NAO) Commissioning Guide used by public sector bodies which states

“The rules on when you can use grant and when you can use procurement mean there are many situations when a public body could use either. You need to decide which one is more suitable for your programme, service or intended outcome and is likely to provide the better value for money.”

What is clear that going down the procurement route will lead the supplying charity into the realms of making a supply for business purposes and clearly there is the need to establish the VAT treatment of both the supply and the costs associated to that supply.

Why not follow @BroomfieldWales on Twitter to keep up with the latest information on finance in the charity and the third sector and other business and financial topics, or by simply registering for our monthly newsletter

Employment Law Seminar for Charities

Tuesday, October 11th, 2011

Thomas, Carroll logoIn today’s tough economic climate many organisations are having to consider restructuring and reorganising their workforce. Charities are no exception!

In conjunction with Thomas, Carroll Management Services, who specialise in the provision of employment support to charities, the seminar will provide you with clear, practical advice on the following key issues:

  • Overview of redundancy issues
  • Considering alternatives to compulsory redundancy
  • TUPE
  • Agency Workers
  • Volunteers
  • Fixed term workers
    • A case law round-up
    • Future employment law changes

Aimed at anybody with responsibility for employment issues within their organisation, this interactive seminar will provide delegates with a clear understanding of the importance of managing change effectively.

Date: Thursday 24 November

Time: 9:30-12:30pm

Venue: Broomfield & Alexander offices, Cardiff Gate Business Park, CF23 8AB

Numbers are limited, so to reserve your place on this seminar please register here

Trustees responsibilities

Thursday, September 29th, 2011
Sarah Case, Director, Broomfield & Alexander

Sarah Case, Director, Broomfield & Alexander

Date: Tuesday 2 November

Time: 9am-1pm

Venue: Broomfield & Alexander offices, Cardiff Gate

Cost: £75 +VAT per attendee

As part of Trustee Week, this course will cover an update on Trustee responsibilities and VAT issues. With presenters from Broomfield & Alexander, Centurion VAT and Unity Trust Bank the following areas will be covered:

  • Basic VAT compliance obligations for charities
  • Reliefs and exemptions available to charities to make funding go further
  • Update on topical VAT issues in the sector
  • Ethical banking

In an ever changing economic environment it is more important than ever that Trustees fully understand the legislation.  The session is appropriate for:

  • New trustees who need to familiarise themselves with the legislation
  • Existing trustees who wish to confirm their knowledge
  • Employees who need to build effective partnerships with Trustees

To register, please click here

Are you VAT aware?

Monday, September 19th, 2011
Sarah Case, Director, Broomfield & Alexander

Sarah Case, Director, Broomfield & Alexander

VAT is often a source of concern and anxiety for the charity sector and we hope to alleviate some of the concerns with our VAT Awareness seminar that is being held in Swansea.

Date: 12 October

Venue: Village Hotel, Swansea SA1

Fee: £75 +VAT per delegate

Trainers:  Liz Maher, Centurion VAT Specialists and Sarah Case, Broomfield & Alexander.

Duration:  Half day, 9am-1pm

Format:  Training Course

Aims:  This course aims to:

  • Provide an understanding of the UK VAT rules that charities must observe
  • Give insight into more complex areas of VAT legislation so that potential issues can be identified at an early stage
  • Provide details on VAT relief, exemptions etc that apply in the charity sector to help funding go further
  • Consider how to structure your Charity within the context of general Charity regulations as well as VAT

To register, please click below on the venue of your choice

12 October, Swansea

Broomfield & Alexander go the extra mile…

Thursday, August 4th, 2011
Cardiff 10k 2010

Cardiff 10k 2010

Raising much needed funds for Tenovus, a team of 6 from Broomfield & Alexander will be running the Cardiff 10k this September. All have been training hard for months and are looking forward to finally getting the race underway on Sunday 11 September.

This is the second year that staff from Broomfield & Alexander have taken part in this gruelling run to raise money for one of our chosen charities and we’re very proud of the work that each team member puts into training and the race itself.

The Broomfield & Alexander team for 2011 are:

Claire Thompson; Ben Hill; Matt Hogg; Laura Jones; Lloyd Nelson; and Beth Morrish

If you would like to join us in supporting them and raising funds for Tenovus, then you can donate here: http://www.justgiving.com/broomfieldalexander

Seminar – Business planning/effective contract maintenance for future sustainability

Friday, March 4th, 2011

Free seminar

Date: Thursday 17 March

Time: 9-11.30am

Venue: Broomfield & Alexander, Ty Derw, Lime Tree Court, Cardiff Gate Business Park, Cardiff, CF23 8AB

As public spending cuts start to impact upon organisations across all sectors, what changes can we make to the way we plan and manage our finances and our contractual relationships to make these work in our favour?

This session looks at some practical considerations for getting the most out of our contractual relationships, including:

  • Grant v contract – what’s the difference and why does it matter?
  • Cautionary tips from a VAT perspective;
  • Basic operational and financial controls;
  • Maximising revenue from grants and contracts;
  • Avoiding the pitfalls of poor contract management;
  • Effective debt recovery;
  • Elementary business planning; and
  • Setting the most appropriate reserves policy.

For more information on the above seminar or to book your space, please contact Liz Stephenson on liz.stephenson@broomfield.co.uk